Website Privacy Notice
Your privacy is important to us. This notice (Privacy Notice) applies to personal information we collect from you when you use this site. If you’re an IMMISOL customer, or otherwise have a relationship with us, we may also have provided you with a separate privacy notice setting out how we use your personal information, which will also apply. You can also find that privacy notice by visiting the website for the product or services we provide you or by contacting your customer service team.
Some of the links on this website may lead to IMMISOL or IMMISOL websites with their own privacy notices, which may be different to this notice, and you should read those notices carefully.
For the purposes of this Privacy Notice, the data controller is IMMISOL with its address at 318 Barlow Moor Road, Manchester, M21 8AY, United Kingdom. We’ve also set out contact details towards the end of this notice.
Information we may collect from you
We may collect and process the following information about you:
provide you with alerts or updates where you’ve consented to receive these by registering on the site
ensure site content is presented in the most effective manner for the device you’re accessing it from
undertake data analytics to learn more about how you and others interact with this site and with our advertising
detect and prevent misuse or abuse of this site or our services
We also use information to meet our compliance obligations, to comply with other laws and regulations and to share with regulators and other authorities that IMMISOL Group companies are subject to. This may include using it to help detect or prevent crime (including terrorism financing, money laundering and other financial crimes). We’ll only do this on the basis
that it’s needed to comply with a legal obligation, it’s in our legitimate interests and that of others or to prevent or detect unlawful acts.
Who we’ll share your information with
We may share your information in order to provide you with products or services you’ve requested (for example, if they’re not provided by the IMMISOL entity operating this site), if we have a legitimate interest in doing so (for example, to manage risk, verify your identity, to combat fraud, abuse of our site or services), or where you’ve agreed to us doing so.
We may share your information with others including other IMMISOL Group companies and any of our service providers, anyone else whose products and services you’ve requested, anyone who we’re under an obligation to disclose information to or where it’s in the public interest, (for example to prevent or detect fraud, abuse of our site or services).
We may collect information about your computer (or mobile device), including where available your IP address, operating system and browser type, for system administration or for our own commercial purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
How long we’ll keep your information
We keep information in line with our data retention policy.
For example, if you’re a customer, we’ll normally keep
core banking data for seven years from the end of our relationship. We retain information to comply with legal or regulatory requirements or for our legitimate purposes, such as responding to enquiries, and may sometimes need to keep it for a longer period; if we don’t need to retain it for as long, we may delete, destroy or anonymise it sooner. This enables us to comply with legal and regulatory requirements or use it where we need to for our legitimate purposes such as dealing with any enquiries.
We may need to retain your information for a longer period where we need the information to comply with regulatory or legal requirements or where we may need it for our legitimate purposes, e.g. to help us respond to queries or complaints, fighting fraud and financial crime, responding to requests from regulators, etc. If we don’t need to retain information for this period of time, we may destroy, delete or anonymise it more promptly.
Transferring your information overseas
Your information may be transferred to and stored in locations outside the European Economic Area (EEA), including countries that may not have the same level of protection for personal information. When we do this, we’ll ensure it has an appropriate level of protection and that the transfer is lawful.
You can obtain more details of the protection given to
your information when it’s transferred outside the EEA by contacting us using the details in the ‘More details about your information’ section.
You have a number of rights in relation to the information that we hold about you. These rights include: